Privacy Policy

1. Information We Collect

Filld collects information necessary to provide our cancellation recovery services, including:

• Practice information (name, address, contact details)
• Patient contact information (name, phone number) for appointment notifications
• Appointment scheduling data from your practice management software
• Usage data and analytics to improve our services

2. How We Use Your Information

We use collected information to:

• Detect appointment cancellations and available slots
• Match and notify patients about available appointments
• Send SMS notifications on behalf of your practice
• Provide customer support and improve our services
• Comply with legal obligations

3. HIPAA Compliance

Filld is fully HIPAA compliant. We implement administrative, physical, and technical safeguards to protect Protected Health Information (PHI). We will sign a Business Associate Agreement (BAA) with all healthcare provider customers.

4. Data Security

We use enterprise-grade encryption for all data in transit (TLS 1.3) and at rest (AES-256). Access to patient data is strictly limited and logged. We do not store unnecessary PHI and regularly audit our security practices.

5. Data Sharing

We do not sell patient data. We only share information with third-party service providers necessary to operate our services (e.g., SMS delivery), and they are bound by strict confidentiality agreements.

6. Data Retention

We retain appointment and patient contact data only as long as necessary to provide our services. Upon termination of service, we will delete or return all PHI within 30 days.

7. Your Rights

You have the right to:

• Access your data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

8. Contact Us

For privacy-related questions or requests, contact us at: privacy@filld.io