Terms of Service

1. Acceptance of Terms

By accessing or using Filld's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Service

Filld provides automated appointment cancellation recovery services for dental practices. Our AI-powered system monitors your schedule, detects cancellations, and automatically contacts patients from your waitlist to fill open slots.

3. Account Registration

To use Filld, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activities under your account.

4. Subscription and Billing

• Filld offers a 14-day free trial for new customers
• After the trial, subscriptions are billed monthly at $499/month
• Annual plans are available at a discounted rate ($415/month, billed annually at $4,990/year)
• You may cancel your subscription at any time; service continues until the end of the billing period
• Refunds are not provided for partial months

5. Your Responsibilities

You agree to:

• Provide accurate patient and practice information
• Obtain necessary consent from patients for SMS communications
• Comply with all applicable healthcare regulations including HIPAA
• Not use the service for any unlawful purpose
• Maintain accurate waitlist and scheduling information

6. SMS Communications

Filld sends SMS messages to patients on your behalf. You are responsible for ensuring patients have consented to receive appointment-related text messages. Standard message and data rates may apply to recipients.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any damages resulting from service interruptions, delays, or failures.

8. Limitation of Liability

Filld's liability is limited to the amount you paid for the service in the 12 months preceding any claim. We are not liable for indirect, incidental, special, or consequential damages, including lost revenue or profits.

9. Intellectual Property

Filld and its logo, features, and functionality are owned by Filld and protected by copyright, trademark, and other intellectual property laws.

10. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will be disabled, and we will delete your data in accordance with our Privacy Policy.

11. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance.

12. Contact

For questions about these terms, contact us at: legal@filld.io